Privacy Policy

Last updated: 1/18/2025

Introduction

At RelocatePhilippines, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and relocation assistance services.

Information We Collect

Personal Information

  • Email address
  • Name
  • Nationality and current country of residence
  • Relocation preferences and timeline
  • Budget information
  • Account credentials

Usage Information

  • Browser type and version
  • Operating system
  • Pages visited and interaction with our tools
  • IP address and device information
  • Cost of living calculator preferences
  • City guide interactions
  • Chat history with our AI Relocation Assistant

How We Use Your Information

  • To provide personalized relocation assistance and recommendations
  • To calculate accurate cost of living estimates
  • To provide relevant visa and retirement information
  • To improve our AI Relocation Assistant's responses
  • To maintain and improve our services
  • To communicate important updates about our service
  • To process payments and manage subscriptions
  • To provide customer support
  • To analyze usage patterns and improve user experience

Data Storage and Processing

We use Supabase for secure data storage and processing. All data is encrypted in transit and at rest. Your information is stored in compliance with international data protection standards.

Third-Party Services

We use the following third-party services to enhance our platform:

  • Stripe for payment processing
  • Supabase for database and authentication
  • AI services for our Relocation Assistant

These services have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Your Rights

Under data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to our processing of your information
  • Request data portability
  • Withdraw consent for optional data processing

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal purposes.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
[email protected]